Privacy Policy
OVERVIEW
This Privacy Policy explains how FlipNation Stores LTD ("we", "our" or "us") collects, uses, stores and protects your personal information when you visit our website, purchase a product or service, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
CONTACT
If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or would like to make a complaint, please contact us at:
Email: support@flipnation.store
COLLECTING PERSONAL INFORMATION
When you visit our website, place an order, submit a form or contact us, we may collect certain personal information.
This may include:
- Name
- Email address
- Phone number
- Billing address
- Payment information
- IP address
- Device information
- Website activity and usage data
We collect this information to provide our services, process orders, improve our website and communicate with customers.
DEVICE INFORMATION
Purpose of collection:
- To operate and improve our website
- To analyse website performance
- To prevent fraud and abuse
Information collected may include:
- Browser type
- Device type
- IP address
- Time zone
- Cookie information
- Pages viewed
- Search terms
- Website interactions
ORDER INFORMATION
Purpose of collection:
- To process orders
- To deliver products and services
- To communicate with customers
- To provide support
- To prevent fraud
Information collected may include:
- Name
- Email address
- Phone number
- Billing address
- Payment information
CUSTOMER SUPPORT INFORMATION
When you contact us for support, we may collect information relevant to your enquiry in order to provide assistance and resolve issues.
SHARING PERSONAL INFORMATION
We may share your information with trusted third-party service providers where necessary to operate our business.
These may include:
- Shopify
- Payment processors
- Email service providers
- Analytics providers
- Advertising platforms
We may also disclose information where required by law or where necessary to protect our rights.
BEHAVIOURAL ADVERTISING
We may use your information to provide relevant advertisements and marketing communications.
This may include the use of:
- Meta (Facebook and Instagram)
- TikTok
- Shopify Audiences
- Other advertising platforms
These platforms may use cookies, pixels and similar technologies to help us measure performance and improve advertising campaigns.
You may opt out of personalised advertising through the settings provided by the relevant advertising platform.
USING YOUR PERSONAL INFORMATION
We use your personal information to:
- Process purchases
- Deliver products and services
- Communicate with customers
- Provide customer support
- Improve our website
- Send updates and marketing communications
- Prevent fraud and abuse
- Comply with legal obligations
LAWFUL BASIS FOR PROCESSING
Where applicable under UK GDPR and GDPR regulations, we process personal information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations and resolve disputes.
YOUR RIGHTS
Where applicable, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Request data portability
To exercise any of these rights, please contact us using the details above.
COOKIES
Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your experience.
Cookies may be used to:
- Remember user preferences
- Enable website functionality
- Analyse website performance
- Improve advertising effectiveness
Most web browsers allow you to manage or disable cookies through browser settings.
Please note that disabling cookies may affect website functionality.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
SECURITY
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or policies of third-party websites.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
COMPLAINTS
If you have concerns regarding how your personal information is handled, please contact us first so we can attempt to resolve the issue.
If you remain dissatisfied, you may contact the Information Commissioner's Office (ICO):
https://ico.org.uk/make-a-complaint/
LAST UPDATED
June 2026